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خلاصہ
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a br/target driven, busy cell centre environment. Hardworking with excellent attendance and punctuality br/records who can work equally well alone or as part of a team. Can communicate effectively with people br/from diverse backgrounds. Keen to find a challenging position within an ambitious employer where I will br/be able to continue to increase my work experience & develop my abilities.
پراجیکٹس
تجربہ
Control & Implementation Officer
Services provide to corporate clients regarding transactions banking.
Report daily collection report to TBD collection customer on daily basis.
Report and commission invoicing on monthly basis against collection & disbursement TBD
collection customer.
Resolve the customer complaint related Cash management Division.
Onboard new franchise / distribution for execute online transaction through TBD system.
Coordinate with company for update their Add new dealer details in TBD System for execute
transaction smoothly.
Process payment file, RTGS, A2A payments as per customer request letter
Implement new E-Dividend arrangement and also Maintain E-divided register.
Online funds receive from customer for create new login ids or update details in existing dealers.
Manage branch complaint regarding cash management system.
++New tasked add on daily basis....
Relationship Associate
Channel Development
Services provide to corporate clients regarding transactions.
Increase online transaction business.
Online enrollment of Dealer in Online fund transfer through transaction banking channel.
Handling customer & corporate dealers queries and complains regarding Branch banking, cash
deposit, online fund transfer (OFT).
Guide to customer how to use online portal for transaction through Online Portal.
Corresponding and contacting with support department to fix the daily complaints on priority.
Engage dealers & franchises of companies to route maximum transactions through Transaction
Banking Division or using TBD system
Provide support to team member & Work jointly to reduce TATs of given assignment Perform
switched responsibilities easily.
Call Center Operation Officer
Supervising all the Financial & Non-Financial transaction executed from Call Centre through E-
forms as an E-Form Approval Executive.
Marking out mistakes of the MCB Call Center Executives, highlighting to respective Team
Leaders and file them for future reference.
Maintaining MIS of all mistakes E-Forms for records.
Process the E-form on priority for maintains the customer services level.
Call Center Officer
Generated additional business by informing existing clients to enhanced services.
Target number of calls.
Call outs to different customers related to different products of bank.
Average Talk Time.
Handling customer queries and complains regarding Credit cards, Branch banking, Personal loans,
and home loan,
Provide customers assistance nationwide regarding different products, procedures and facilities.
Responsible for all type of customers queries.
Provide convenient financial knowledge to customer and solving their issues.
Maintain service level of consumer banking & branch banking.
Online enrollment of customer in Mobile Banking & internet banking.
Register complaints regarding different issues faced by the customers to ensure consumer
satisfaction.
